Covetrus statement regarding Coronavirus (COVID-19)
The pharmaceutical industry is a critical part of the healthcare community in the UK. As a distributor, Covetrus UK is critical to the wellbeing of animal and human health, and therefore, supply chain routes for pharmaceuticals will continue as normal currently.
An update from Covetrus about COVID-19
To our customers:
We at Covetrus continue to closely monitor the Coronavirus and its impact across the globe with a focus on the health and safety of our employees, customers and supply chain partners.
Most importantly, please be aware that our teams continue to take measures to serve you in this unprecedented time. We are working closely with all our stakeholders to address the needs of your veterinary business and clients and are making adjustments in an effort to anticipate and address potential disruptions.
Throughout our United Kingdom and Global operations, Covetrus, like many companies, is implementing workplace regulations and guidelines from government and public health authorities related to COVID-19. This includes frequent washing of hands, daily disinfecting of workspaces, and limiting non-essential travel. In addition, Covetrus works in partnership with manufacturers, suppliers and global shipping carriers that are also taking the same precautionary methods.
As this outbreak continues to evolve, so will our response. In recent days, we have taken additional actions to support business continuity, like transitioning some of our teams to remote work. We have also taken action, such as applying social distancing, in our distribution centers and with our support staff to enable continuity in product and service fulfillment, which is essential for maintaining and supporting the needs of our veterinary practice customers and their pet owner clients.
We remain deeply committed to serving the animal health community throughout this crisis. Our aim is to continue to deliver the same great value and service that you have come to expect, and with regular communication and great collaboration, we will work to get through this together.
We will continue to provide you with updates as and if the situation changes. Should you have any immediate questions please contact your Covetrus representative or our practice support staff. You may also visit Covetrus.com for additional information.
Resource Page
To do our part in helping #stopthespread, our team has created some great resources to help you and your team prevent the spread of Covid-19.
Your products and services
– 10th July 2025
While there is no significant change in our medicinal product availability at this time, we may be experiencing longer lead times on disinfectant products. Our team will communicate any effects this may have on your order as soon as possible, if it applies. We thank you for your continued business.
Your deliveries
– 10th July 2025
Covetrus would like to thank all our amazing customers for your partnership and patience during the past few months as we have navigated the difficult and unpredictable nature of Covid-19. Our resolve to supply services and solutions which help progress the profession and grow your business has never been stronger which is why we are pleased to inform you that we will be returning to our 5-day delivery service by June 1st 2020.
Our experienced and dedicated delivery team is in place to help us return to our new normal and in some instances, you may be meeting drivers you have not met before as they diligently cover areas to support their colleagues. We encourage you to welcome these new faces (from a safe distance) and ask for understanding in situations where delivery times will be adjusted as needed to meet the drivers new routes.
Lastly, we realise that in some cases you may need additional delivery or coverage in the next few weeks and we encourage you to reach out immediately using the email address we have created specifically to provide the best service possible: deliveryenquiries@covetrus.com. We are driven as a business to supply the service you need, when you need it!
– 10th July 2025
Please return your tote boxes to our drivers.
We need our tote boxes back in order to provide the best service we can. If you have any spare totes in practice please return to your Covetrus driver or leave it in the same place that the they leave the order.
Service and support to our customers is of the utmost importance, as is the safety and care of our employees. While we are transitioning our teams in order to comply with Government guidelines and ensure a safe work environment, we ask customers to use the email address: deliveryenquiries@covetrus.com at all times.
We are dedicated to providing the highest level of service and appreciate your assistance in this matter.
Kind regards,
Your team at Covetrus UK
To help #stopthespread, we have created a Covid-19 Resources page, where you can find downloadable waiting room posters, content for your social media pages, helpful blogs and infographics to help keep your community informed.