Service That Supports You, Every Step of the Way
At Covetrus, customer service is more than a department, it’s your practice’s long-term partner. From onboarding to everyday support, our expert team ensures every interaction is personal, professional, and proactive.
Fast Facts
– Abandonment rate < 2%
– 10-Second pick-up rate
– 99.5% Error-free delivery rate
– 9.2/10 Customer satisfaction rating
– 85% of returns refunded within 48 hours of receipt
Why Covetrus?
At Covetrus, customer service isn’t just a department, it’s a core part of our mission to make exceptional animal healthcare accessible to everyone. From on-going daily support for your practice to seamlessly onboarding new strategic partners, our dedicated Customer Service team is a vital connector ensuring every part of your journey with us is smooth and built for long-term success.
We serve as both a bridge across departments and a safety net when challenges arise, always striving to make every interaction with your practice positive, proactive, and purposeful. It’s how we help you deliver exceptional care, every day.
What Support Can You Count On?
Our customer service team does more than resolve cases, we build real partnerships with your practice. Whether you’re facing a one-off challenge or need ongoing assistance, our team is empowered to act quickly and effectively, always putting your practice first.
Here’s how we can support you:
Relationship Driven Support
- Bi-monthly check-ins with your practice to stay in sync
- Alternative product offerings when needed
- “Ask the Vet” support for clinical or product guidance
- Bespoke onboarding and account setup for new practices
Resolution that Works
Success-related queries: Resolved in < 2 hours
Administrative issues: Closed within 48 hours
Delivery-related queries: Actioned in < 48 hours
Need Help?
Our dedicated support team is just a call or click away. To get in touch, please complete the form below.